Independent reference guide · Sydney
Login and Accounts
How sign-in works for The Star Rewards and for offshore online accounts.
Play online →The Star Rewards sign-in is managed in the venue app or at the venue. For any offshore online account, you sign in with a registered email and password on the operator site; password resets are emailed and valid about 60 minutes. This guide cannot manage any account.
Pyrmont, Sydney NSWGaming floor open daily1,000+ pokies and ~200 table games
The Star login and account access
- The Star Rewards membership is managed in the venue app or at the venue, using your registered email and a password.
- For any offshore online account, you sign in with a registered email and password on the operator's own site.
- If a password is forgotten, the reset link is emailed and is usually valid for about 60 minutes.
- This guide cannot access, recover or manage any account; online casino play is restricted for AU residents under the IGA 2001.
Login help
| Issue | What to do |
|---|---|
| Forgot password | Use the email reset link (~60 min valid) |
| Account locked | Wait ~15-30 min or contact support |
| Wrong details | Recheck email and caps lock |
| Rewards card | Manage The Star Rewards in the venue app |
Sign-In Points and Access Requirements
| Access point | Where it is handled | What applies |
|---|---|---|
| The Star Rewards sign-in | Venue app, or in person at Pyrmont, Sydney NSW | 18+ with photo ID; gaming floor open daily |
| Offshore online account | Operator site, operated offshore and not licensed in Australia | Registered email and password |
| Password reset | Forgot-password link, sent by email | Reset link valid about 60 minutes |
| Temporary lock | Triggered by repeated failed logins as a security measure | Roughly 15 to 30 minutes |
| This guide | Independent, unofficial reference; not affiliated with the venue | Holds no player funds and cannot manage any account |
Details here are general reference only. Online casino play is restricted for Australian residents under the Interactive Gambling Act 2001; for support, call Gambling Help Online on 1800 858 858 or self-exclude nationally through BetStop.
Frequently asked questions
How do I reset a password?
Use the forgot-password link; the reset email is usually valid for about 60 minutes.
Why is an account locked?
Repeated failed logins can trigger a temporary lock of roughly 15 to 30 minutes as a security measure.
Can this guide help me log in?
No. This is an independent guide and cannot access or manage any account. Contact the relevant support team.